Shipping policy
Shipping Information
Order Processing Time
All orders are processed within 1-3 business days. Please note that personalized or custom items may require additional processing time, which will be clearly indicated at checkout.
Shipping Methods & Delivery Times
We offer the following shipping options:
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Standard Shipping: 3-5 business days
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Express Shipping: 1-3 business days
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International Shipping: Delivery times vary by destination (usually 7-14 business days)
Please note: Delivery times are estimates and may be affected by external factors such as customs delays or carrier disruptions.
Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method you select. We occasionally offer free shipping promotions — check our website or sign up for our newsletter to stay updated.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details. You can use this information to monitor your package’s progress.
Shipping Restrictions
Currently, we ship to the UK and selected international countries. If you are unsure whether we deliver to your location, please contact us at enquiries@needleandeagle.co.uk.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery at enquiries@needleandeagle.co.uk. We will work with the carrier to resolve the issue promptly.
Customs, Duties & Taxes
For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in the item price or shipping costs.